Customer Retention Specialist - State Farm Agent Team Member
Full Time in Phila - PA
Replies within 24 hours
Benefits
- Bonus based on performance
- Competitive salary
- Opportunity for advancement
- Paid time off
- Training & development
Customer Retention Specialist – Sales & Service Focus
Albert Reyes State Farm Agency Job Type Full-Time (In-Office) Compensation Base Salary + Commission + Performance Bonuses
Retain. Cross-Sell. Grow the Book.
Albert Reyes State Farm Agency is seeking a Customer Retention Specialist who is service-driven, relationship-focused, and motivated by results. This role is perfect for someone who can deliver exceptional customer care while confidently identifying in-book sales opportunities that strengthen protection and drive agency growth.
You’ll work with existing customers to renew policies, resolve concerns, and improve retention—while also recommending additional products when it truly benefits the customer. If you enjoy building trust, following up consistently, and turning service conversations into long-term loyalty and sales, we want to meet you.
Full licensing is required. Candidates must hold Property & Casualty and Life & Health licenses. If not fully licensed, candidates must obtain their Property & Casualty license prior to their Day 1 start date. We provide support and guidance to help you complete the licensing process. Bilingual Spanish is a bonus, but not required.
What You’ll Do
- Proactively contact existing customers to support renewals and strengthen relationships
- Conduct policy reviews and identify coverage gaps or opportunities to improve protection
- Cross-sell and upsell additional products using a needs-based approach
- Assist with policy updates, billing questions, endorsements, and account changes
- Resolve customer concerns with empathy, urgency, and professionalism
- Maintain accurate documentation of customer interactions and follow-up activity
- Collaborate with team members to meet retention, outreach, and growth goals
What We’re Looking For
- Strong relationship-building skills with a service-first mindset
- Ability to confidently pivot from service to sales and ask for the business
- Excellent communication, listening, and problem-solving skills
- Organized, detail-oriented, and consistent with follow-up
- Comfortable working in a fast-paced, goal-driven environment
- Prior experience in customer service, account management, or insurance preferred
- Full licensing required Property & Casualty and Life & Health
- If not fully licensed, candidate must obtain Property & Casualty prior to Day 1 start date (support provided)
- Bilingual Spanish is a plus (not required)
What We Offer
- Base salary plus commission and performance bonuses
- Licensing support and guidance to help you meet requirements
- Ongoing training, coaching, and professional development
- A results-driven culture that rewards performance and consistency
- Long-term career growth opportunities within the agency
Ready to Grow Your Career in Insurance?
If you’re motivated by relationships, energized by goals, and ready to turn retention into revenue through meaningful customer conversations, we’d love to hear from you.
Apply today to join Albert Reyes State Farm Agency.
Compensation $50,000.00 - $70,000.00 per year
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